Refund Policy

Effective Date: May 5, 2026

At Ina’s Studio Inc., we strive to provide exceptional interior decor and e-design services. Because our work involves custom professional consultations and personalized digital assets, we adhere to the following refund guidelines:

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1. The 10-Day Cooling-Off Period

In accordance with the Ontario Consumer Protection Act, clients have the right to a full refund within 10 days of signing a contract or booking a service, provided that the professional work or consultation has not yet commenced.

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2. Design Consultations

• Cancellations: If you cancel your scheduled consultation at least 48 hours in advance, you will receive a full refund minus a $25 administrative fee.

• Late Cancellations: Appointments cancelled with less than 48 hours' notice are non-refundable.

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3. E-Design & Professional Services

Once the technical design process, meetings, or project-specific research has begun, fees for rendered services are non-refundable. We dedicate significant time to creating custom strategies and layout visualizations; therefore, compensation is required for all work performed up to the point of cancellation.

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4. Custom Furniture & Decor Procurement

• Final Sale: All orders for custom-made furniture, tailored decor, or personalized items are final sale and cannot be returned or refunded once the order is placed with our third-party vendors.

• Damages: If an item arrives damaged from a supplier, please notify us within 24 hours of delivery to initiate a claim for a replacement or repair through the vendor.

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5. The 30-Day Delivery Rule

Per Ontario law, a refund may be requested if the contracted services or goods are not delivered within 30 days of the promised delivery date specified in your project agreement.

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6. Contact Us

For any questions regarding your project or to request a cancellation, please contact our Ottawa office directly.